Contact either the Internet service provider (ISP) or the IMAP server manufacturer to report the issue. To fix this issue, the IMAP server must be updated to support the UID SEARCH command. All versions of Outlook 2016 send the UID SEARCH command. Installations of Outlook 2013 that have the Description of the Outlook 2013 hotfix package (Outlook-x-none.msp Outlookintl-.msp): Octoor a later update installed send the UID SEARCH command when communicating with the IMAP server. This issue may occur if the IMAP server does not support the UID SEARCH command. IMAP: 11:41:17 Connection to 'IP address' closed Cause The Outlook IMAP transport log shows that the connection is closed after Outlook sends the UID SEARCH command: No error or warning messages are received in Outlook. However, no email messages are downloaded. When you sync the mailbox with the IMAP server, the folder list and folder hierarchy are downloaded. You create an IMAP (Internet Message Access Protocol) mailbox account in Microsoft Outlook 2016 or Outlook 2013.
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